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Do You offer an Warranty?
1 Year Limited Warranty
Your Pole that is purchased through www.Hardcorepoles.com & www.Stinkiepinkie.com is warranted against
manufacturer defects (not including normal wear and tear) for a period of 1 year and defective parts may be
returned for replacement of the same part only. Dirty South Poles, Inc. Is not responsible for incidental or
consequential damages resulting from the use or misuse of our stage and or poles or its user in any way.
Dirty South Poles, is not responsible for misuse or abuse by the purchaser and will not replace parts nor be
responsible for any liability attributable to the use or misuse of the product.
If within one (1) year from the date of purchase, this Hardcorepoles.com or Stinkiepinkie.com dance pole
fails due to a defect in material or workmanship, Dirty South Poles, Inc. Will, at its sole discretion, repair or replace
the pole free of charge. This warranty applies only to the dance pole itself, not accessories. This Limited Warranty
does not include normal wear and tear, i.e. scratches/finish. Dirty South Poles, Inc, is not responsible for the
misuse or improper installation of the www.Hardcorepoles.com or www.Stinkiepinkie.com dance pole. Replacement
parts are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder
of this limited warranty, whichever is longer.
REQUESTED FOR US TO ALTER FROM OUR ORIGINAL DESIGN. NOR OFFER A WARRANTY ON ANY CUSTOM **WE DO
NOT OFFER A WARRANTY NOR GUARANTEE OR STAND BEHIND ANY PRODUCT THAT A CUSTOMER HAS FABRICATED
SPECIAL ORDER PRODUCT A CUSTOMER HAS REQUESTED FOR DIRTY SOUTH POLES, INC TO FABRICATE FOR THEM
THAT IS NOT IN DIRTY SOUTH POLES, INC PRODUCT LINE. CUSTOMER UNDERSTANDS THAT DIRTY SOUTH POLES, INC
CAN NOT BE HELD ACCOUNTABLE OR LIABLE for ANY incidental or consequential damages OR LOSSES,
resulting FROM A PRODUCTS OR DESIGN THAT ANY AFFILIATE SUBMITS TO DIRTY SOUTH POLES, INC ON THE
BEHALF OF THE CUSTOMER. NOR WILL ANY REFUNDS OR RETURNS BE ACCEPTED. ALL SALES ARE FINAL. NO
EXCEPTIONS.
ADDITIONALLY, ANY CUSTOMER WHO ORDERS ANY DANCE POLES OVER THE HEIGHT OF 10FT AND ALTERS THE
DESIGN OR DOES NOT WISH FOR DIRTY SOUTH POLES, INC TO HAVE THE NEEDED & REQUIRED STEEL INSERTS
NEEDED FOR STABILITY FOR FLEXING, DIRTY SOUTH POLES, INC CAN NOT AND WILL NOT BEHELD ACCOUNTABLE OR
LIABLE for ANY incidental or consequential damages OR LOSSES AS A RESULT OF CUSTOMER JUST
TRYING TO SAVE A BUCK. SAFETY SHOULD ALWAYS BE YOUR NUMBER ONE CONCERN, NOT YOUR
BANK ACCOUNT.
Will I get Instructions on How to Install my Pole when my Pole Arrives?
No, You will not. For Installation Instructions simply go to our Installations page here on our Site. Installation is
quick and simple. Please note, there is no hardware that is shipped with your dance pole, if you have ordered a
Removable pole ( some people ask?)
Do you ever offer Special Promotions or Sale's on your items?
ALWAYS! We always have a special going. If you would like for us to Customize a Package Deal for you that is not
listed on our site, all you have to do is simply state what you would like in the package ( pole type, Pole Heights,
Customizations, etc.) and submit your email to sales@hardcorepoles.com and we will get back with you with in 24
hours.
Do you offer an Affiliates Program:
Yes we do, all affiliates will receive 15% commission on all Sales minus shipping cost. For more information please
contact sales@hardcorepoles.com.
WHAT ABOUT REFUNDS?
Please note that each pole is custom cut and made per order. There are no refunds or returns on any of the
Spinning, Hot Pink, or Custom flamed or any Punk Rock, Stainless Steel Or Brass Collection Dance Pole. Please
Note that any Pink or Flamed or Custom Colored Dance Poles can take up to 45 Days to ship, Due to the Fact each
of these are done by hand, therefore making then non refundable. If your pole is damaged through delivery we
will replace it but will not refund it seeing as this is not our error, please see section on damaged dance poles &
the proper procedure. Please note that under NO circumstance will your dance pole be credited back to you if you
do not accept delivery from FedEx or Shipping Company. Refusal of acceptance does NOT constitute a refund. We
will NOT reship your item at our expense. It is the customers responsibility to pay additional shipping charges for
an item that is returned for non-delivery or refusal returns. You will be notified by telephone and by email and sent
an pay invoice for your new shipping charges. Once you have paid in full your re-ship charges, we will gladly
reship your item back to you.
In The event that Special arrangements have been made through the office and a refund has been granted for a
cancelled order, You will only be refunded Purchase Price MINUS Google Fees & Minus a 45% restock fees.
How can I preserve the life of my Dance Pole?
1. Clean you dance pole with either of the following. Hot Soapy Water, Alcohol, or Windex when your dance pole
ever feels or looks like it needs to be cleaned. Then Wipe down with a soft dry cloth, washcloth or similar.
2. Do NOT wear Boots with metal hooks on them when using a Brass or Colored Dance Pole. Wearing them can
scratch your dance pole.
3. When taking down your removable dance pole and moving it to another location, always make sure that you
check to make sure that you reposition the dance pole on a Ceiling Stud. If you have it placed correctly and evenly
on a ceiling stud, then your dance pole is ready for use once you have already re tightened it.
4. Never let your friends use your Dance pole who are inexperienced Pole Dancers.
5. Do not wear jewelry while pole dancing on a Brass or Colored Dance Pole, this can also scratch your dance pole,
not to mention Dent your rings etc...
1 Year Limited Warranty
Your Pole that is purchased through www.Hardcorepoles.com & www.Stinkiepinkie.com is warranted against
manufacturer defects (not including normal wear and tear) for a period of 1 year and defective parts may be
returned for replacement of the same part only. Dirty South Poles, Inc. Is not responsible for incidental or
consequential damages resulting from the use or misuse of our stage and or poles or its user in any way.
Dirty South Poles, is not responsible for misuse or abuse by the purchaser and will not replace parts nor be
responsible for any liability attributable to the use or misuse of the product.
If within one (1) year from the date of purchase, this Hardcorepoles.com or Stinkiepinkie.com dance pole
fails due to a defect in material or workmanship, Dirty South Poles, Inc. Will, at its sole discretion, repair or replace
the pole free of charge. This warranty applies only to the dance pole itself, not accessories. This Limited Warranty
does not include normal wear and tear, i.e. scratches/finish. Dirty South Poles, Inc, is not responsible for the
misuse or improper installation of the www.Hardcorepoles.com or www.Stinkiepinkie.com dance pole. Replacement
parts are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder
of this limited warranty, whichever is longer.
REQUESTED FOR US TO ALTER FROM OUR ORIGINAL DESIGN. NOR OFFER A WARRANTY ON ANY CUSTOM **WE DO
NOT OFFER A WARRANTY NOR GUARANTEE OR STAND BEHIND ANY PRODUCT THAT A CUSTOMER HAS FABRICATED
SPECIAL ORDER PRODUCT A CUSTOMER HAS REQUESTED FOR DIRTY SOUTH POLES, INC TO FABRICATE FOR THEM
THAT IS NOT IN DIRTY SOUTH POLES, INC PRODUCT LINE. CUSTOMER UNDERSTANDS THAT DIRTY SOUTH POLES, INC
CAN NOT BE HELD ACCOUNTABLE OR LIABLE for ANY incidental or consequential damages OR LOSSES,
resulting FROM A PRODUCTS OR DESIGN THAT ANY AFFILIATE SUBMITS TO DIRTY SOUTH POLES, INC ON THE
BEHALF OF THE CUSTOMER. NOR WILL ANY REFUNDS OR RETURNS BE ACCEPTED. ALL SALES ARE FINAL. NO
EXCEPTIONS.
ADDITIONALLY, ANY CUSTOMER WHO ORDERS ANY DANCE POLES OVER THE HEIGHT OF 10FT AND ALTERS THE
DESIGN OR DOES NOT WISH FOR DIRTY SOUTH POLES, INC TO HAVE THE NEEDED & REQUIRED STEEL INSERTS
NEEDED FOR STABILITY FOR FLEXING, DIRTY SOUTH POLES, INC CAN NOT AND WILL NOT BEHELD ACCOUNTABLE OR
LIABLE for ANY incidental or consequential damages OR LOSSES AS A RESULT OF CUSTOMER JUST
TRYING TO SAVE A BUCK. SAFETY SHOULD ALWAYS BE YOUR NUMBER ONE CONCERN, NOT YOUR
BANK ACCOUNT.
Will I get Instructions on How to Install my Pole when my Pole Arrives?
No, You will not. For Installation Instructions simply go to our Installations page here on our Site. Installation is
quick and simple. Please note, there is no hardware that is shipped with your dance pole, if you have ordered a
Removable pole ( some people ask?)
Do you ever offer Special Promotions or Sale's on your items?
ALWAYS! We always have a special going. If you would like for us to Customize a Package Deal for you that is not
listed on our site, all you have to do is simply state what you would like in the package ( pole type, Pole Heights,
Customizations, etc.) and submit your email to sales@hardcorepoles.com and we will get back with you with in 24
hours.
Do you offer an Affiliates Program:
Yes we do, all affiliates will receive 15% commission on all Sales minus shipping cost. For more information please
contact sales@hardcorepoles.com.
WHAT ABOUT REFUNDS?
Please note that each pole is custom cut and made per order. There are no refunds or returns on any of the
Spinning, Hot Pink, or Custom flamed or any Punk Rock, Stainless Steel Or Brass Collection Dance Pole. Please
Note that any Pink or Flamed or Custom Colored Dance Poles can take up to 45 Days to ship, Due to the Fact each
of these are done by hand, therefore making then non refundable. If your pole is damaged through delivery we
will replace it but will not refund it seeing as this is not our error, please see section on damaged dance poles &
the proper procedure. Please note that under NO circumstance will your dance pole be credited back to you if you
do not accept delivery from FedEx or Shipping Company. Refusal of acceptance does NOT constitute a refund. We
will NOT reship your item at our expense. It is the customers responsibility to pay additional shipping charges for
an item that is returned for non-delivery or refusal returns. You will be notified by telephone and by email and sent
an pay invoice for your new shipping charges. Once you have paid in full your re-ship charges, we will gladly
reship your item back to you.
In The event that Special arrangements have been made through the office and a refund has been granted for a
cancelled order, You will only be refunded Purchase Price MINUS Google Fees & Minus a 45% restock fees.
How can I preserve the life of my Dance Pole?
1. Clean you dance pole with either of the following. Hot Soapy Water, Alcohol, or Windex when your dance pole
ever feels or looks like it needs to be cleaned. Then Wipe down with a soft dry cloth, washcloth or similar.
2. Do NOT wear Boots with metal hooks on them when using a Brass or Colored Dance Pole. Wearing them can
scratch your dance pole.
3. When taking down your removable dance pole and moving it to another location, always make sure that you
check to make sure that you reposition the dance pole on a Ceiling Stud. If you have it placed correctly and evenly
on a ceiling stud, then your dance pole is ready for use once you have already re tightened it.
4. Never let your friends use your Dance pole who are inexperienced Pole Dancers.
5. Do not wear jewelry while pole dancing on a Brass or Colored Dance Pole, this can also scratch your dance pole,
not to mention Dent your rings etc...
| All rights reserved Dirty South Poles, Inc. At no time is any or part of this website to be duplicated without express permission from Dirty South Poles, Inc. |
Legals / FAQ / Customer Service
Where are you located & How Can I Contact You:
We are located at:
1647 Canton Road, Marietta Georgia 30066
You can contact us my email:
sales@hardcorepoles.com or
telephone to our Customer Service Department 678-558-4842
Monday - Thursday 12 noon - 5:00 p.m
Friday & Saturdays 2:00 -8:00 p.m
Sunday's from 1:00 -3:00 p.m
678-558-4842
Expected Delivery Time:
Dirty South Poles, Inc reserves the right to cancel orders for any reason and at anytime.
WE DO NOT GUARANTEE ANY DELIVERY TIME BUT WILL DO OUR BEST TO SHIP QUICKLY.
Please try to remember that each Dance Pole is Custom Cut to Order, and each Colored or Flamed or Special Order
Dance Pole or Stage is a Custom Order an can take up to 6-8 weeks for delivery.
Dirty South Poles, Inc is not responsible for any consequential losses due to non shipment or damaged packages,
however we will replace any damaged parts at our expense. All Dance Poles that are ordered of 10ft & Longer the
customer will receive an additional pay invoice that will include freight charges that is not included within price of
pole.
What Happens If I receive My Pole and it is Damaged?
If you receive your pole and it has been damaged through shipping. First and Most important thing for you to do,
is to take pictures immediately of the packaging and then of your pole. Next you will need to contact Customer
Service at
678-558-4842.We will then contact Fedex to issue a pick up tag. You must call the day that it is delivered.
Once you have been issued a call tag, you will need to return the product in the original packaging, Next in order
for Dirty South Poles, Inc to replace your product you must submit the damaged photos to us via email so that we
may submit it to the claim. I can not tell you how long it will take for fedex to finish their claim process, but Only
once the claim is completed and it is approved then will be reship you out a replacement of your damaged
product.
CREDIT CARD FRAUD
We have a zero tolerance policy regarding fraudulent credit card use. Our aggressive stance towards Internet
fraud is the only way we can keep our losses to a minimum and continue to serve our loyal customers. We will
report all attempts at fraud to the FBI's Internet Fraud Complaint Center (https://www.ifccfbi.gov/), and local
authorities will be alerted.
This also includes on Customers who try to file false claims through the google check out system and through fedex.
We are located at:
1647 Canton Road, Marietta Georgia 30066
You can contact us my email:
sales@hardcorepoles.com or
telephone to our Customer Service Department 678-558-4842
Monday - Thursday 12 noon - 5:00 p.m
Friday & Saturdays 2:00 -8:00 p.m
Sunday's from 1:00 -3:00 p.m
678-558-4842
Expected Delivery Time:
Dirty South Poles, Inc reserves the right to cancel orders for any reason and at anytime.
WE DO NOT GUARANTEE ANY DELIVERY TIME BUT WILL DO OUR BEST TO SHIP QUICKLY.
Please try to remember that each Dance Pole is Custom Cut to Order, and each Colored or Flamed or Special Order
Dance Pole or Stage is a Custom Order an can take up to 6-8 weeks for delivery.
Dirty South Poles, Inc is not responsible for any consequential losses due to non shipment or damaged packages,
however we will replace any damaged parts at our expense. All Dance Poles that are ordered of 10ft & Longer the
customer will receive an additional pay invoice that will include freight charges that is not included within price of
pole.
What Happens If I receive My Pole and it is Damaged?
If you receive your pole and it has been damaged through shipping. First and Most important thing for you to do,
is to take pictures immediately of the packaging and then of your pole. Next you will need to contact Customer
Service at
678-558-4842.We will then contact Fedex to issue a pick up tag. You must call the day that it is delivered.
Once you have been issued a call tag, you will need to return the product in the original packaging, Next in order
for Dirty South Poles, Inc to replace your product you must submit the damaged photos to us via email so that we
may submit it to the claim. I can not tell you how long it will take for fedex to finish their claim process, but Only
once the claim is completed and it is approved then will be reship you out a replacement of your damaged
product.
CREDIT CARD FRAUD
We have a zero tolerance policy regarding fraudulent credit card use. Our aggressive stance towards Internet
fraud is the only way we can keep our losses to a minimum and continue to serve our loyal customers. We will
report all attempts at fraud to the FBI's Internet Fraud Complaint Center (https://www.ifccfbi.gov/), and local
authorities will be alerted.
This also includes on Customers who try to file false claims through the google check out system and through fedex.
Risk/Liabilities:
Once Customer makes payment for any item from Dirty South Poles, Inc d/b/a
www.hardcorepoles.com or Pole Waxers University Pole & Exotic Dance Studio customer
accepts all risk and liabilities and holds Dirty South Poles, Inc and any affiliates harmless for
any loss, damages, injury or other.
Once Customer makes payment for any item from Dirty South Poles, Inc d/b/a
www.hardcorepoles.com or Pole Waxers University Pole & Exotic Dance Studio customer
accepts all risk and liabilities and holds Dirty South Poles, Inc and any affiliates harmless for
any loss, damages, injury or other.
December Holiday Orders & Shipping Information:
Please note that we will do our very best for you to receive your order in time for the
Holiday's. All Dance Pole orders that are placed from November 10th through December are
considered Holiday Orders.
Because of the Holiday Rush We can not guarantee that your order will be completed within
10 business days, However If you are wanting to give a Dance Pole as a gift for the month
of December, in order for your item to be received our cut off time for all Colored ( Pink, Black,
Blue, Flamed or Muliti colored Dance Poles is December 10th, Cut off time for any and all
Brass Dance Pole Orders is Dec 10th, Cut off time for Stainless Steel Dance Poles under 9
Feet is Dec 14th as long as these dates do not fall on a Weekend.
If you need confirmation that your order will be shipped out and received by the Holiday
Season so that you may give as a gift please contact us at sales@hardcorepoles.com
Hardcorepoles.com will resume shipping of orders on Dec 28th.
Please note that we will do our very best for you to receive your order in time for the
Holiday's. All Dance Pole orders that are placed from November 10th through December are
considered Holiday Orders.
Because of the Holiday Rush We can not guarantee that your order will be completed within
10 business days, However If you are wanting to give a Dance Pole as a gift for the month
of December, in order for your item to be received our cut off time for all Colored ( Pink, Black,
Blue, Flamed or Muliti colored Dance Poles is December 10th, Cut off time for any and all
Brass Dance Pole Orders is Dec 10th, Cut off time for Stainless Steel Dance Poles under 9
Feet is Dec 14th as long as these dates do not fall on a Weekend.
If you need confirmation that your order will be shipped out and received by the Holiday
Season so that you may give as a gift please contact us at sales@hardcorepoles.com
Hardcorepoles.com will resume shipping of orders on Dec 28th.